Shipping policy

Last Updated: June 2026

Shipping & Delivery Policy | Verra Outdoors

At Verra Outdoors, we aim to provide a reliable and efficient delivery service for our premium architectural aluminium systems throughout the United Kingdom.

This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Delivery Coverage

Verra Outdoors currently delivers throughout the United Kingdom, including:

  • England
  • Scotland
  • Wales
  • Northern Ireland

For deliveries to offshore islands, remote locations, or specialist commercial sites, additional delivery charges and lead times may apply.

If you are unsure whether we can deliver to your location, please contact us before placing an order.

Email: admin@verraoutdoors.co.uk

2. Order Processing

Orders are normally processed once:

  • Payment has been received and cleared
  • Stock availability has been confirmed
  • Any required order information has been provided

Orders are processed during normal business hours, Monday to Friday, excluding public holidays.

3. Delivery Timeframes

Delivery times vary depending on:

  • Product availability
  • Stock location
  • Order size
  • Delivery location
  • Customisation requirements

Standard Stocked Products

Typical delivery timeframe:

3–10 working days

Made-To-Order Products

Typical delivery timeframe:

2–8 weeks

depending on production schedules, finish requirements, and order complexity.

Commercial & Project Orders

Large commercial, developer, and trade orders may require extended lead times.

Estimated lead times will be provided during the quotation process.

4. Delivery Estimates

All delivery dates and lead times provided by Verra Outdoors are estimates only.

While we make every effort to meet estimated delivery dates, we cannot guarantee delivery on a specific date unless expressly agreed in writing.

Verra Outdoors shall not be liable for losses arising from delivery delays caused by:

  • Manufacturing delays
  • Supplier delays
  • Courier disruptions
  • Traffic conditions
  • Weather conditions
  • Customs delays
  • Events beyond our reasonable control

5. Delivery Charges

Delivery charges are calculated based on:

  • Product type
  • Order size
  • Delivery location
  • Access requirements

Applicable delivery charges will be displayed during checkout or confirmed within your quotation.

For certain project and trade orders, delivery costs may be quoted separately.

6. Trade & Commercial Deliveries

For trade, contractor, architect, and developer orders:

  • Delivery arrangements may be agreed separately.
  • Site access requirements must be provided in advance.
  • Unloading assistance may be required for larger deliveries.
  • Failed deliveries caused by access restrictions may incur additional charges.

7. Customer Responsibilities

Customers are responsible for ensuring:

  • Delivery information is accurate.
  • Contact details are correct.
  • Adequate access is available for delivery vehicles.
  • Someone is available to receive goods where required.

Additional delivery charges may apply where:

  • Incorrect delivery information is provided.
  • Delivery is refused without valid reason.
  • Redelivery is required.

8. Inspection Upon Delivery

Customers should inspect all goods immediately upon delivery.

Please check for:

  • Transit damage
  • Missing items
  • Incorrect products
  • Packaging damage

If any issues are identified, please notify Verra Outdoors as soon as reasonably possible.

Photographs may be requested to assist with investigations and claims.

9. Damaged or Missing Goods

If your order arrives damaged or incomplete, please contact us promptly.

To help us resolve the issue efficiently, please provide:

  • Order number
  • Description of the issue
  • Supporting photographs
  • Delivery details

Verra Outdoors reserves the right to investigate any claim before offering a replacement, repair, or refund.

10. Risk & Ownership

Ownership of products transfers to the customer once payment has been received in full.

Risk in the products transfers upon successful delivery to the delivery address provided.

Customers are responsible for safely storing products after delivery.

11. Storage Prior to Installation

Customers should store products:

  • In a dry location
  • On a level surface
  • Protected from unnecessary damage
  • In accordance with any supplied guidance

Improper storage may affect product condition and may impact warranty claims.

12. Failed Deliveries

Additional charges may apply where delivery cannot be completed due to:

  • No recipient available
  • Restricted access
  • Incorrect address information
  • Site conditions preventing safe unloading

Where redelivery is required, additional delivery charges may be payable.

13. Force Majeure

Verra Outdoors shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Severe weather
  • Flooding
  • Industrial action
  • Transport disruption
  • Supply chain interruptions
  • Government restrictions
  • Utility failures

14. Contact Us

For delivery enquiries, please contact:

Verra Outdoors

Email: admin@verraoutdoors.co.uk

Finance: accounts@verraoutdoors.co.uk

Website: verraoutdoors.co.uk

Verra Outdoors®
Built To Outlast.
Premium Architectural Aluminium Systems for Modern Outdoor Spaces.