Privacy Policy

Last Updated: June 2026

At Verra Outdoors ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, request quotations, apply for a trade account, contact us, or otherwise interact with our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Verra Outdoors is a supplier of premium architectural aluminium systems including aluminium fencing, gates, privacy screens, architectural battens, and related outdoor products throughout the United Kingdom.

Contact Details

Verra Outdoors

Email: admin@verraoutdoors.co.uk

Finance: accounts@verraoutdoors.co.uk

Address: [Company Address]

Phone: [Phone Number]

Company Registration Number: [If Applicable]

VAT Number: [If Applicable]

Information We Collect

We may collect and process the following personal information:

Contact Information

• Full name
• Company name
• Billing address
• Delivery address
• Telephone number
• Email address

Order Information

• Products purchased
• Order history
• Delivery information
• Payment status
• Returns and warranty claims

Trade Account Information

Where you apply for a trade account, we may collect:

• Business name
• Business address
• VAT number
• Trade references
• Company registration information
• Project details

Enquiry Information

When requesting:

• Quotes
• Samples
• Product information
• Trade pricing
• Consultations

we may collect information relevant to your enquiry or project.

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and analytics information

How We Use Your Information

We use your information to:

Process Orders

• Fulfil purchases
• Arrange deliveries
• Process returns
• Provide warranty support

Manage Customer Accounts

• Create and manage customer accounts
• Maintain order records
• Provide customer support

Trade Services

• Review trade account applications
• Provide trade pricing
• Support commercial projects
• Respond to specification requests

Improve Our Services

• Improve website performance
• Analyse customer behaviour
• Improve product offerings
• Enhance user experience

Marketing Communications

With your consent, we may send:

• Product updates
• Promotions
• New product launches
• Industry news
• Trade communications

You may unsubscribe at any time.

Legal Obligations

We may process personal information where required to:

• Comply with legal obligations
• Prevent fraud
• Resolve disputes
• Enforce our terms and conditions

Payment Information

Payments are securely processed through approved third-party payment providers.

Verra Outdoors does not store complete credit card or debit card information on its own servers.

Shopify Platform

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that enables us to sell our products and services.

Information you provide through our website may be processed by Shopify in accordance with Shopify's own Privacy Policy.

For more information, please visit:

https://www.shopify.com/legal/privacy

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

Delivery Partners

To deliver products and fulfil orders.

Payment Providers

To securely process transactions.

Technology Providers

Including:

• Shopify
• Analytics providers
• Email marketing platforms
• Customer support platforms

Professional Advisers

Such as:

• Accountants
• Legal advisers
• Insurers

Regulatory Authorities

Where required by law.

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Remember user preferences
• Measure marketing effectiveness

You may manage cookie preferences through your browser settings.

A separate Cookie Policy is available on our website.

Marketing Communications

You may receive marketing communications if:

• You have subscribed to our mailing list;
• You have requested information from us;
• You have consented to receive marketing communications.

You may opt out at any time using the unsubscribe link included in our emails.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfil legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights

Under UK GDPR and applicable data protection laws, you may have the right to:

Access

Request a copy of the personal information we hold about you.

Correction

Request correction of inaccurate information.

Erasure

Request deletion of your personal information where applicable.

Restriction

Request restriction of certain processing activities.

Objection

Object to certain types of processing.

Data Portability

Request transfer of your information to another organisation where technically feasible.

Withdraw Consent

Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact:

admin@verraoutdoors.co.uk

International Transfers

Some service providers may process information outside the United Kingdom.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection laws.

Security

We implement reasonable technical and organisational measures designed to protect your personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

Children's Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Legal requirements
• Business practices
• Services offered

The latest version will always be published on our website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Verra Outdoors

Email: admin@verraoutdoors.co.uk

Finance: accounts@verraoutdoors.co.uk

Address: [Company Address]

Phone: [Phone Number]

If you are not satisfied with our response, you may contact the UK Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)